Crawley Borough Council - Adaptive + Pantheon Migration

The Background

Crawley Borough Council had been using Pantheon’s direct hosting but sought a more comprehensive solution that aligned with their security and operational needs.

By moving to Adaptive + Pantheon, they gained the benefits of ISO and Cyber Essentials Plus accreditation, UK-based support, and cost savings without compromising performance.

The transition delivered immediate improvements in security, performance, and operational efficiency, while the new infrastructure ensured a seamless experience for both internal teams and residents accessing council services online.

Read on to discover how Adaptive helped Crawley Borough Council enhance security, reduce costs, and supported their internal teams.

The Requirements

Crawley Borough Council sought a more secure, cost-effective hosting solution with UK-based support while maintaining the stability of their existing platform.

The migration to Pantheon with Adaptive was purely an administrative billing change, ensuring zero downtime while immediately unlocking the benefits of ISO:27001 and Cyber Essentials Plus accreditation.

With a strong internal team in place, the council required expert second-line support for more complex issues, alongside enhanced security, compliance, and operational efficiency. The new arrangement provided a resilient, scalable infrastructure, cost savings, and peace of mind, allowing the council to focus on delivering reliable digital services to residents.

Requirements Overview

Compliance

Ensuring the site could withstand significant traffic spikes while remaining cost-effective was a key priority. Pantheon’s platform provided the perfect balance of scalability and efficiency.

UK Support

As a Cyber Essentials and ISO-certified organisation, we maintain strict security standards to safeguard Lymphoma Action’s digital assets. Hosting on Pantheon provides a secure, high-performance environment with integrated protections and continuous monitoring.

Value

By working with Adaptive, Crawley Borough Council benefits from Pantheon’s Diamond Support, ensuring fast response times for platform-related issues. They also benefit from the bundled ACGDN which further enhances performance, while the WAF adds an extra layer of security. This setup provides a fast, reliable, and secure platform, backed by Adaptive’s UK-based support.

Support

Reliable, expert support was essential to complement Crawley Borough Council’s internal tech teams. With UK-based assistance from Adaptive, they have access to second-line support for more complex issues, ensuring their platform remains secure, efficient, and well-maintained.

The Approach

Onboarding

For Crawley Borough Council, moving to Adaptive + Pantheon was purely an administrative change with no technical migration required. The transition was instant and seamless, with no downtime or disruption to their services.

By updating contractual arrangements, the council immediately gained the benefits of Adaptive’s UK-based support, ISO and Cyber Essentials Plus accreditation, and cost efficiencies—without any changes to their existing infrastructure.

Structured Testing and Validation

As there was no technical migration, structured testing and validation were not required. The transition was purely administrative, with no changes to infrastructure, integrations, or functionality. Since the platform remained unchanged, the switch to Adaptive was seamless, ensuring uninterrupted service with no need for additional testing.

The Future

Adaptive continues to support Crawley Borough Council in maintaining a secure, high-performance, and compliant platform. With ongoing monitoring, expert guidance, and UK-based support, we ensure their digital services remain reliable and future-proof.