Our Approach
Blending Agency Expertise With Structured Processes And Dependable Outcomes.
Our experienced team is focused on providing consistent, high-quality results, ensuring clear communication and efficient project delivery from start to finish.
Our Structure
Account Management
We maintain close relationships with our clients through regular, documented meetings to develop and deliver roadmaps, assess performance, and proactively address any emerging issues and opportunities.
Our well-defined Account Management process ensures we apply the same level of diligence to our client relationships as we do to the projects and services we provide.
We discuss innovative ideas, upcoming legislation, and concepts that continually move your Drupal platform forward and, importantly, strengthen our partnership. The AM team is led by Kiel Bull.
Support Team
Our dedicated Support Team is independent from the Development team, ensuring they are always ready to provide fast, expert assistance without being tied up on lengthy projects.
Reachable through Adaptive:Connect or by phone/video call, they are there to help, resolve issues, and guide you through challenges whenever you need support.
Development Team
Our Development team led by Matt Burke has a proven track record of delivering technical excellence. With UX and AX at the forefront of our thinking, the team has consistently produced digital solutions harnessing Drupal's functionality, features and integrations, adding scalability and value to our clients.
Project Management
Our Projects Team and Service Delivery Team, led by Debbie Heard, consists of Drupal experts who, from the ground up, add significant value every step of the way.
By employing structured and established methodologies such as Kanban and Agile, along with supporting processes for QA (Automated and manual) and Deployment Releases (Test plans, release notes) our Project Management team ensures timely delivery within budget.
TechOps Team
Our TechOps Team are focused on all things security, DevOps and Hosting. Experts in both Drupal and the supporting infrastructure, our dedicated infrastructure team do more than keep the lights on.
Specialists in their field and capably lead by Pete Graylish, the team ensure all hosting and related infrastructure is secure, performant and where possible, automated.
Commercial
Our Commercial Team guided by MD Dan Frost along with Larissa Alexander as Head of Finance and HR handle the commercial aspects of the business.
We are constantly working on finding the right type of talent that can integrate with the team and maintain our stable, organic growth.
The Onboarding Process
Over the years, we have successfully migrated countless Drupal sites to Adaptive, refining a structured and reliable onboarding process.
Our experience spans migrations from nearly every major UK agency (and beyond), giving us deep insight into different approaches and technical nuances.
No matter the complexity, we ensure a smooth transition. This timeline provides an overview of what to expect during onboarding.
If test plans are not in place (as is often the case), we can assist in creating both manual and automated testing strategies to improve migration reliability and enhance ongoing releases.
Scoping
Technical Audit
Functional Audit
Security Audit
Review Test Plans
Test Migration
Test, Test & Test Again
Go Live
Adaptive:Connect
Our Atlassian-powered client portal, Adaptive:Connect, is a key part of our service delivery.
The portal brings together everything you need from your Adaptive account in one place, from raising and managing requests to keeping track of your used support hours, contracts, proposals/quotes and more.
Emergency contacts and processes are also detailed here to be made available to stakeholders as required giving one central point of contact.
Our Full Range of Services
Subscriptions
Core Services:
UXO & CRO
Hosting & DevOps
Support & Maintenance
Continuous Development
Managed Cyber Security Monitoring
Additional Services:
Multilingual Sites
Cookie Management
SEO Health Monitoring
Accessibility Monitoring
AX+ (Admin Experience Optimisation)
Managed Multi Factor Authentication
Project Services
Typically fixed cost, fixed timeline:
Onboarding
Integrations
New Site Development
Functionality Development
Drupal Version Upgrades
Consultancy:
Security
Discovery
Feasibility
Integrations
System Architecture
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