Drupal Support Experts
Drupal Support You Can Rely On, When You Need It.
Our team ensures your Drupal site runs smoothly, with ongoing updates, security, and performance monitoring.
From troubleshooting to implementing bug fixes, we always take the necessary steps to keep your site secure and fast.
Supporting your Drupal Platforms
Adaptive delivers structured, SLA-backed Drupal support and maintenance for organisations that demand reliability, security, and expert execution.
At the core is our Support Essentials plan—delivering scheduled Drupal updates, 24/7 uptime monitoring, compliance reporting and expert assistance for ongoing issues.
We also provide ongoing enhancements through our Continuous Development plans.
Features
Dedicated Support Team
24x7x365 Uptime Monitoring
Drupal Security & Module Updates included
Client Portal & Ticketing System
Dedicated Account Manager
Benefits
SLA-Based Responsive Support
Drupal Experts On Hand
Consultancy & Roadmap Planning
Training
GDPR Compliance Support
Responsive
Quick and effective support responses and resolutions to a defined Service Level Agreement.
Via your Adaptive:Connect portal, our Support Team assists in resolving minor bugs & issues, ongoing updates, security, and performance monitoring.
Receive expert guidance and training for your content editors, ensuring they realise the full potential of your Drupal platform.
Expert
After almost 20 years using the platform, we "get" Drupal to its very Core.
Our deep knowledge of security, integrations, and performance optimisation means we don’t just solve problems - we prevent them.
Empowering Editors
We enable website editors to get the most from Drupal
We bring the power of Drupal closer to editors through tailored training and applying our Admin Experience (AX+) approach.
Our fundamental approach is to empower, not restrict.
24x7x365 Monitoring
Key systems are monitored 24x7x365 and available to view via our Services StatusPage.
Compliance
Ensuring adherence to Accessibility and Data Protection Standards
We ensure your website meets all necessary accessibility standards and adheres to GDPR requirements through ongoing audits and adjustments. Our approach keeps your site in line with the latest legal frameworks.
With a focus on accessibility and data protection, we ensure your site delivers a secure and inclusive experience, helping you meet both regulatory obligations and customer expectations.
Adaptive:Connect
As part of our ongoing commitment to excellent customer service and communications we provide a portal to assist in all aspects of service delivery.
Connect can be accessed by all stakeholders and centralises everything you need from your Adaptive account in one place, from raising and managing requests to keeping track of your used support hours, contracts, proposals/quotes, processes, emergency contacts and more.
Part Of Your Team
By seamlessly integrating with your team, we ensure that every aspect of your project is handled with care, providing robust, secure, and scalable solutions tailored to your specific needs.
Onboarding Process
Our on-boarding process is efficient and designed to get you up and running with minimal effort on your part.
To maintain high service quality, we assess existing workflows and identify potential risks. Where needed, we may recommend a technical audit to optimise performance, security, and long-term maintainability.
Get the Support You've Been Looking For
Talk To Our Team Today To Discuss How We Can Provide The Structured, Expert Drupal Support You Need.
Our Clients
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Trusted partner for 3 years2022 - present -
Trusted partner for 11 years2014 - present -
Trusted partner for 8 years2017 - present -
Trusted partner for 5 years2020 - present -
Trusted partner for 2 years2023 - present -
Trusted partner for 8 years2017 - present -
Trusted partner for 9 years2016 - present -
Trusted partner for 3 years2022 - present -
Trusted partner for 3 years2022 - present -
Trusted partner for 2 years2023 - present -
Trusted partner for 10 years2015 - present -
Trusted partner for 12 years2013 - present -
Trusted partner for 7 years2018 - present -
Trusted partner for 4 years2021 - present
What Our Clients Say
Adaptive expertly manage our Pantheon environment across multiple agencies, handling everything from DevOps and security to access management. We trust Adaptive to keep our systems secure, reliable, and optimised at all times.
FAQ
Can you support Drupal sites built by another agency?
Absolutely - that's our sweet spot. We have extensive experience taking over existing Drupal websites, conducting audits, and ensuring a smooth transition to our support services.
How do you handle security updates and patches?
We proactively monitor Drupal security advisories and apply critical patches on a schedule to protect your site from vulnerabilities, ensuring compliance with best practices.
What response times can we expect for support requests?
Our response times depend on your support agreement, but we prioritise urgent issues and offer SLAs to ensure timely resolutions based on your business needs.
Do you offer both ad-hoc and ongoing support?
Not typically but if you're in trouble, we'll do our best to help. We much prefer taking complete ownership of your platform and ensuring that it's secure, performant and functional. It's quite difficult to do ad hoc projects unless they're reasonably large.
How will I know where the support time has been spent?
We offer detailed reporting on resolved tickets, security patches applied, site performance improvements, and ongoing recommendations to keep your site optimised.
Can you help with upgrading to the latest version of Drupal?
Yes, we support Drupal upgrades, including migrating from older versions like Drupal 7 or 8 to the latest stable release, ensuring security, compatibility, and performance improvements.
Other Services
Explore our full range of Drupal services, from custom development and design to ongoing support, UX/AX, hosting, and security solutions
Flexible monthly development plans for ongoing development & enhancements.
Fast, scalable, secure and reliable enterprise-level Drupal hosting.
Security monitoring & audit packages for compliance & peace of mind.
Powerful website and software development delivered to time and budget.
Expertise to ensure compliance and conversion.
Integrate your site with a wide range of platforms and systems