Drupal Support
Adaptive provide a range of Drupal support, maintenance and development options to suit all clients and all budgets.
We believe our monthly support and development packages offer clients superb flexibility, both in terms of how they manage their development time and budgets, and also in the work that we can undertake for them as part of the contracts. Prices start from as little at £75 + vat per hour and you can easily swap between packages as required for maximum flexibility, enabling you to increase or decrease hours as required. Special rates are also available for charities and non-profit organisations.
Unused monthly hours are rolled over to be used in future months, giving you the ability to build up blocks of hours for larger requirements as part of your monthly package. Our dedicated support team is set up to enable us to respond quickly and effectively to urgent issues, with our target resolution time for critical issues being a maximum of one hour.
Whilst the majority of our clients benefit from the flexibility of our monthly support packages, we understand that not all clients necessarily need such regular support for their websites. We can therefore also provide our support services on an ad-hoc basis or via an upfront purchase of blocks of hours to suit your needs. We also offer a Drupal Updates package for those who simply need their website keeping up-to-date with the latest releases. Contact us to discuss any these options in more detail.
We had struggled over the previous 24 months to find an agency with the right balance of resources to pro-actively lead on new projects, whilst maintaining their ability to react to the daily updates and amendments our existing websites require. In both of these respects Adaptive have, and continue to deliver excellent results.
Martin Styles
C.T.O., FC Business Intelligence
Our Drupal support packages include...
Responsive support and on-going development
Discounted hourly rates
Dedicated account manager
Priority email and telephone support
Unused monthly hours can be rolled over to be used in future months
Discounted website hosting
On-going maintenance of security patches and key Drupal core updates
Monthly report detailing work carried out and time taken
Our clients include...
Why use Adaptive's support services?
There are many reasons why you may want to call upon our support services, including:
Part-built Drupal projects which have come to a stop and need fresh impetus to bring to completion
Older Drupal-based websites which are in need of bringing up-to-date
Sites experiencing intermittent or persistent bugs/technical issues
Websites where the CMS is not currently being utilised to its full potential
Custom Drupal module development to enhance an existing website
Additional support for internal teams
Looking to move away from existing developer/agency
Whatever your reason for needing support for your Drupal website, Adaptive can help to improve and enhance your current site, making it work better for your customers and also for you as a business. Our competitive and flexible support packages are outlined below. These are our most popular options, but we're always happy to discuss additional packages to suit your needs.
For those needing responsive support but don't require a monthly package of hours, we also offer the option to purchase a bulk block of hours up front to be used as required. Support can also be delivered on a non-contract, ad-hoc basis at £100 + vat per hour, although turnaround times are typically longer for ad-hoc requests as priority is given to contracted clients.
We have been working with Adaptive for a number of years and fully appreciate how they have been able to support our ongoing requirements while making useful and valid suggestions for improvements to our website and other services.
Although we have limited technical knowledge concerning the development of websites, Adaptive employees listen to what we want and provide clear and easy to understand options and recommendations. We are pleased with how promptly questions and issues are responded to and how they keep you updated
Bob Fletcher
Workgroup Chair, Joint Office of Gas Transporters
Adaptive have proved an excellent all-round technical support and development provider for us. Not only do they ensure the site functions consistently smoothly, they have also had a hugely positive creative input into the development of the site.
Paul Linford
Publisher, HoldtheFrontPage
Monthly Support & Development Packages
Examples of our most popular monthly support and development packages are below. However, we are happy to talk to you about your particular needs and devise a package to suit.
Clients can also easily swap between packages as required to maximum flexibility. For example, if you have a backlog of development tasks which you need tackling as a priority, you may benefit from taking out a larger support package initially and then simply reducing this down to a smaller package once these are completed.
Discounted rates are also available for charities and non-profits.
Rollover 7
£630
per month- 7 hours per month
- Single-site support
- Priority Email Support
- Priority Telephone Support
- Unused hours roll over
Rollover 14
£1190
per month- 14 hours per month
- Up to 2 websites supported
- Priority Email Support
- Priority Telephone Support
- Unused hours roll over
- Dedicated Account Manager
Rollover 21
£1680
per month- 21 hours per month
- Multiple website support
- Priority Email Support
- Priority Telephone Support
- Unused hours roll over
- Dedicated Account Manager
Rollover 28
£2100
per month- 28 hours per month
- Multiple website support
- Priority Email Support
- Priority Telephone Support
- Unused hours roll over
- Dedicated Account Manager
* Rates shown are excluding VAT
If you feel that your support needs aren't likely to require a monthly arrangement, we can also provide our support services on an ad-hoc basis or via an upfront purchase of blocks of hours to suit your needs.
For those who don't require ongoing support beyond simply having regular Drupal security and module updates applied to their site, we also offer a Drupal Updates package for £270 + vat per month. Contact us to discuss these options in more detail.