Drupal Support
Adaptive provide a range of Drupal support and development options to suit all clients and all budgets.
We believe our monthly support and development packages offer clients superb flexibility, both in terms of how they manage their development time and budgets, and also in the work that we can undertake for them as part of the contracts. Prices start from as little at £70 + vat per hour and you can easily swap between packages as required for maximum flexibility, enabling you to increase or decrease hours as required. Special rates are also available for charities and non-profit organisations.
Unused monthly hours are rolled over to be used in future months (on all but our basic package), giving you the ability to build up blocks of hours for larger requirements as part of your monthly package. Our dedicated support team is set up to enable us to respond quickly and effectively to urgent issues, with our target resolution time for critical issues being a maximum of one hour.
Whilst the majority of our clients benefit from the flexibility of our monthly support packages, we understand that not all clients necessarily need such regular support for their projects. We can therefore also provide our Drupal support services on an ad-hoc basis or via an upfront purchase of blocks of hours to suit your needs. Contact us to discuss these options in more detail.
We had struggled over the previous 24 months to find Drupal developers with the right balance of resources to pro-actively lead on new projects, whilst maintaining their ability to react to the daily updates and amendments our existing sites require. In both of these respects Adaptive have, and continue to deliver excellent results.
Martin Styles
C.T.O., FC Business Intelligence
Our Drupal support packages include...
Responsive support and on-going Drupal development
Discounted hourly rates
Dedicated account manager
Priority email and telephone support
Unused monthly hours can be rolled over to be used in future months
Discounted Drupal hosting
On-going maintenance of security patches and key Drupal core updates
Monthly report detailing work carried out and time taken
Our clients include...
Why use Adaptive's Drupal Support?
There are many reasons why you may want to call upon our Drupal support services, including:
Part-built Drupal projects which have come to a stop and need fresh impetus to bring to completion
Older Drupal-based websites which are in need of bringing up-to-date
Sites experiencing intermittent or persistent bugs/technical issues
Drupal websites where the CMS is not currently being utilized to its full potential
Custom Drupal module development to enhance an existing Drupal site
Additional Drupal support for internal teams
Looking to move away from existing developer/agency
Whatever your reason for needing support for your Drupal website, Adaptive can help to improve and enhance your current site, making it work better for your customers and also for you as a business. Our competitive and flexible support packages are outlined below. These are our most popular options, but we're always happy to discuss additional packages to suit your needs. Drupal support can also be delivered on a non-contract, ad-hoc basis at £90 + vat per hour, although turnaround times are typically longer for ad-hoc requests as priority is given to contracted clients.
Contact us for more details of our Drupal Support services »
Adaptive have proved an excellent all-round technical support and development provider for us. Not only do they ensure the site functions consistently smoothly, they have also had a hugely positive creative input into the development of the site.
Paul Linford
Publisher, HoldtheFrontPage
We've been working with the Adaptive team, redesigning and troubleshooting across the Charity Rallies platform. The team always deal with all our issues and questions fast and effectively and have been a pleasure to deal with from the outset. "
Sophie Willingale
Project Manager, Go Help UK Charity
Monthly Support & Development Packages
Examples of our most popular monthly support and development packages are below. However, we are happy to talk to you about your particular needs and devise a package to suit.
Clients can also easily swap between packages as required to maximum flexibility. For example, if you have a backlog of development tasks which you need tackling as a priority, you may benefit from taking out a larger support package initially and then simply reducing this down to a smaller package once these are completed.
Basic 3
£255
per month- 3 hours per month
- Single-site support
- Priority Email Support
-
-
Rollover 7
£560
per month- 7 hours per month
- Single-site support
- Priority Email Support
- Priority Telephone Support
- Unused hours roll over
-
Rollover 14
£1050
per month- 14 hours per month
- Up to 2 sites supported
- Priority Email Support
- Priority Telephone Support
- Unused hours roll over
- Dedicated Account Manager
Rollover 28
£1960
per month- 28 hours per month
- Multi-site support
- Priority Email Support
- Priority Telephone Support
- Unused hours roll over
- Dedicated Account Manager
* Rates shown are excluding VAT
If you feel that your support needs aren't likely to require a monthly arrangement, we can also provide our Drupal support services on an ad-hoc basis or via an upfront purchase of blocks of hours to suit your needs. Contact us to discuss these options in more detail.